Questions About Our Terms & Player Rights
Open a support ticket within 7 days of the transaction and describe the issue. Our review team will pull your game session log and payment record. If an error is confirmed, we correct your balance within 24 hours. If the dispute cannot be resolved internally, we escalate to our independent game auditor for final review within 14 days.
Yes. Go to Settings > Payment Methods, add a new DANA, OVO, GoPay or bank account, and set it as your primary. All future withdrawals will route to the new method. Existing balance stays in your account and is not affected by the change. Changes take effect immediately.
Minimum withdrawal is Rp 50,000; maximum per transaction is Rp 50,000,000. Daily withdrawal cap is Rp 100,000,000. These limits depend on local law in your region and your account verification status. VIP players may request higher limits via support after 60 days of account activity.
After verification (1–2 hours), DANA, OVO and GoPay payouts typically clear within 5–15 minutes. Bank transfers take 1–3 business hours. Weekend and holiday processing may be slower. You'll see a confirmation in Settings > Transaction History the moment the payout is sent.
We collect name, date of birth, ID number, residential address, phone number, and email for account creation and verification. We also store login timestamps, deposit and withdrawal records, and game session IDs (not detailed hand history). We do not sell data to third parties. You can request a full export via Settings > Privacy.
If your balance is zero, account closure is instant. If you have a balance, you must withdraw it first or transfer it to a linked account holder. After closure, your data is retained for 36 months for payment processor compliance, then permanently deleted. Closed accounts cannot be reopened.
Our Terms & Conditions apply uniformly to all players in supported regions of Indonesia, including Medan and Semarang. However, where local law differs by region, those local rules override our standard terms. Always check your region's payment rail requirements and gaming status before opening an account.
